FAQ
What is Famasi Agents?
It connects the AI assistant you already use to Famasi’s pharmacy network. Your assistant connects to https://mcp.famasi.ai/mcp, you sign in, and it can work with live Famasi data.
Who is it for?
- Patients: anyone ordering medications for themselves or their family.
- Pharmacies: pharmacy teams, signed in with their branch account.
- Providers: health platforms, HMOs, telehealth services and other integrations, using a provider API key.
How do I connect?
Choose your app for the exact steps. If your assistant can set itself up, copy the prompt from the home page and paste it in.
What can my assistant do once connected?
- Patients: find medications, compare prices, order, pay and track deliveries. Auto refill is coming soon.
- Pharmacies: update stock from a file and work across branches. In the branch workspace, Fey also gets supplier quotes and raises purchase orders.
- Providers: register members, put them on plans, order on their behalf, and manage your wallet and team.
What decides what my assistant may do?
Your Famasi account. A patient only sees their own account and orders, a branch account only its own branches, and a provider key only that organisation.
What does it cost?
Patients pay for their medications and delivery, as shown on the offer they choose. Famasi’s terms list no fee for using the service. Your AI app’s own plan is separate. Providers pay for orders from their Famasi wallet.
Can I use my HMO cover?
Not when you order for yourself: you pay by card link or from your Famasi wallet. HMOs can connect as providers and order for members on their plans, paid from the HMO’s wallet.
Can prescribers connect?
Not yet. Prescriber accounts can’t sign in through the Famasi address.
What happens to my data?
Your assistant only reaches your own Famasi account. Famasi handles your data under its privacy policy, and you can ask for a copy, a correction or deletion at [email protected]. What you type also goes to the company behind your AI app, under its own privacy terms.
Will it give medical advice?
No. It won’t diagnose, choose a dose or swap one medication for another. Ask a pharmacist or your doctor.
Does the demo on the home page call the real service?
No. It’s a scripted reel showing what Famasi can do, including features that are coming soon. Nothing you see in it places a real order.
Something fails. Where do I start?
See Troubleshooting.