Troubleshooting
Connecting
My app can’t find Famasi
Check that the address is exactly https://mcp.famasi.ai/mcp, then restart your app. Steps for each app are in Choose your app.
ChatGPT has no option to add a custom MCP server
OpenAI limits this by plan and workspace. See who can add it.
Famasi is connected but shows no tools
You probably haven’t signed in. Use your app’s sign-in step, then start a new chat. Choose your app has the step for yours.
My assistant doesn’t use Famasi
Name it in your request, for example “Find amoxicillin 500mg on Famasi”. In ChatGPT, type @ and select Famasi.
Signing in
My one-time code didn’t arrive or doesn’t work
Check that you entered your Nigerian phone number correctly, then request a new code on Famasi’s sign-in page. Enter it there, never in the chat.
I signed in but my assistant can’t do what I expected
Your account decides what your assistant can do. A patient account can’t reach branch stock, and a branch account can’t reach a patient’s orders. See How it works.
It asks me to sign in again
Your sign-in has expired. Sign in again using your app’s sign-in step.
Ordering
I got no offers
Offers come from licensed pharmacies near your delivery address. Ask your assistant to check the order’s status, or try a different form or strength.
My card payment link doesn’t work
Ask your assistant for a new link, or pay from your Famasi wallet if you have one.
Provider key
My key is rejected
Check that your app sends the key in a header called x-api-key. See Provider API keys.
Provider API requests fail
Check that the key is sent as x-api-key and that the request goes to https://dispensaryapi.famasi.africa/api/v1/providers.
Famasi’s command-line tool
Check your setup
npx @famasi/agents@latest doctorIt checks installed targets, provider link, settings and generated files.
install only joins the waitlist
Use @latest as shown in CLI, and add --stage v1 to the command. Check that FAMASI_AGENTS_STAGE isn’t set to waitlist.
npx can’t run the command
Check that Node.js is installed, then try again.